Complaints

St Mary’s University College is committed to ensuring a high quality educational and pastoral experience for its students supported by academic, administrative and support services.  It is also committed to working with its internal and external stakeholders; its staff who are engaged in supporting the institution’s education and research as well as members of the general public.

There will, however, be occasions when individuals feel dissatisfied with the teaching and learning, facilities or services provided by the College, or with the way the College or its staff have acted or omitted to act.

This Complaints Handling Procedure details on how the College considers such complaints, from early consideration through to formal resolution and review, together with information on how to make a submission under each stage. It also reflects the College’s commitment to valuing complaints. Students and recent students, applicants and members of the public should feel free to raise matters of concern without risk of disadvantage. Our aim is to resolve issues of dissatisfaction as close to the initial point of contact as possible and to conduct thorough and fair investigations of complaints so that, where appropriate, we can make evidence based decisions on the facts of each individual case.

To register a complaint, please contact the Office of the Principal